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Last updated: January 15, 2024
These Terms of Use ("Terms") govern your use of the Kainchi platform, including our website, mobile applications, and all related services (collectively, the "Platform"). These Terms supplement our Terms of Service and Privacy Policy.
By accessing or using our Platform, you agree to comply with these Terms. These Terms apply to all users, including customers, barbers, and visitors to our Platform.
If you do not agree with any part of these Terms, you must not use our Platform.
Our Platform is designed to connect customers with barbers and facilitate grooming services. You agree to use the Platform only for its intended purposes and in accordance with these guidelines:
You are responsible for all content you post, upload, or share on our Platform. This includes:
All content must be:
You may not post content that:
The following conduct is strictly prohibited on our Platform:
You are responsible for maintaining the security of your account:
We strive to maintain Platform availability but cannot guarantee uninterrupted access:
Some features may be available offline, but full functionality requires an internet connection. Data usage may apply for mobile users.
When communicating through our Platform, you must:
For urgent matters, contact us directly through our support channels. Do not use the Platform for emergency communications that require immediate response.
When writing reviews, you must:
We reserve the right to remove reviews that violate our policies. Reviews may be moderated for content, accuracy, and compliance with our guidelines.
Business listings must be accurate and up-to-date:
We use a progressive warning system for violations of these Terms:
You may appeal any enforcement action by contacting our support team within 30 days. Appeals will be reviewed by our moderation team and decisions are final.
You can report violations through multiple channels:
We aim to respond to reports within 24-48 hours. Serious violations are prioritized and may receive immediate attention.
Our enforcement process includes:
If you believe our enforcement action was incorrect, you may seek legal recourse through appropriate channels, subject to our Terms of Service and applicable law.
We reserve the right to modify these Terms of Use at any time. Changes may be made to:
Changes will become effective immediately upon posting, unless otherwise specified. Continued use of the Platform constitutes acceptance of the updated Terms.
If you do not agree with the updated Terms, you must stop using the Platform and may delete your account. Your continued use constitutes acceptance of the changes.
If you have questions about these Terms of Use or need to report violations, please contact us:
Company: Kainchi
Address: DHA Phase 3, Y Block, 2nd Floor, Suite 3. Lahore, Pakistan
Email: support@kainchi.pk
Phone: +92 300 1234567
Website: www.kainchi.pk
For content moderation and enforcement questions, contact our moderation team at moderation@kainchi.com or through our in-app reporting system.
For urgent safety or security concerns, contact our emergency line at +92 300 1234567 or email emergency@kainchi.com.
This document was last updated on January 15, 2024
For questions about this document, please contact us at support@kainchi.pk