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Last updated: January 15, 2025
This Refund & Exchange Policy ("Policy") outlines the terms and conditions for cancellations, refunds, and rescheduling of services booked through the Kainchi platform. This Policy applies to all bookings, subscriptions, and transactions on our Platform.
By using our Platform and making bookings, you agree to comply with this Policy. We are committed to fair and transparent refund and cancellation processes while ensuring the sustainability of our service providers.
Please read this Policy carefully before making a booking. If you have any questions, contact our support team before completing your booking.
Customers may cancel their bookings at any time, subject to the cancellation fee structure outlined below. Cancellations can be made through:
Cancellation fees are based on when you cancel relative to your appointment time:
24+ Hours Before Appointment
Full refund (100% of payment)
No cancellation fee
12-24 Hours Before Appointment
Partial refund (80% of payment)
20% cancellation fee
2-12 Hours Before Appointment
Partial refund (50% of payment)
50% cancellation fee
Less Than 2 Hours Before Appointment
No refund
100% cancellation fee
If you fail to show up for your appointment without cancelling:
Cancellation fees help compensate service providers for reserved time slots. We encourage you to cancel as early as possible if you cannot make your appointment. Late cancellations and no-shows significantly impact our service providers' ability to serve other customers.
If a service provider cancels your appointment:
Refunds are available in the following circumstances:
Once your refund request is approved, processing times are as follows:
Refunds will appear in your original payment method. Processing times may vary based on your bank or payment provider.
Refunds are processed to the original payment method used for the booking:
If you need a refund to a different payment method (e.g., original card is lost or expired), please contact our support team. Additional verification may be required, and processing may take longer.
Refund amounts depend on the circumstances:
Full Refunds (100%)
Partial Refunds
You can reschedule your appointment through:
Rescheduling is subject to the following limits:
Rescheduling fees apply as follows:
If a service provider needs to reschedule your appointment:
If you are unsatisfied with the service quality, follow these steps:
We stand behind the quality of services booked through our Platform:
If service quality issues are verified, you may be eligible for:
All service quality complaints are investigated thoroughly. We may contact the service provider, review booking records, and request additional information. Refunds are provided only after verification of the complaint.
Business partners may be eligible for pro-rated refunds in certain circumstances:
Subscription cancellations are subject to the following terms:
To request a subscription refund:
In cases of severe weather, natural disasters, or emergencies:
If a service provider's business closes permanently or temporarily:
For genuine medical emergencies:
If you disagree with a refund decision or need to dispute a charge:
Our dispute resolution process includes:
If you are not satisfied with the initial decision:
If you are still not satisfied after our internal process:
We are committed to fair and transparent dispute resolution. We will work with you to resolve any issues fairly and promptly. Most disputes are resolved through our internal process, and we encourage you to contact us first before pursuing external options.
For refund requests, cancellations, rescheduling, or questions about this Policy, please contact us:
Company: Kainchi
Address: DHA Phase 3, Y Block, 2nd Floor, Suite 3. Lahore, Pakistan
Email: support@kainchi.pk
Phone: +92 300 1234567
Website: www.kainchi.pk
For refund and cancellation inquiries, contact our support team:
Email: refunds@kainchi.pk
Phone: +92 300 1234567
Hours: Monday - Saturday, 9:00 AM - 6:00 PM PKT
For faster service, include your booking reference number and transaction ID in your inquiry. We aim to respond to all refund requests within 24 hours and process approved refunds within 7-14 business days.
This document was last updated on January 15, 2025
For questions about this document, please contact us at support@kainchi.pk