Privacy Policy

Kainchi ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our barber booking platform, mobile applications, and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Service.

This Privacy Policy applies to all users of our Service, including customers who book barber services and barbers who provide services through our platform.

Personal Information

We collect information you provide directly to us, including:

Customer Information:

• •Name, email address, and phone number
• •Profile picture and personal preferences
• •Payment information (processed securely through JazzCash)
• •Location data for finding nearby barbers
• •Booking history and service preferences
• •Reviews and ratings you provide

Barber/Business Information:

• •Business name, address, and contact information
• •Professional credentials and certifications
• •Service offerings and pricing
• •Business photos and portfolio
• •Bank account information for payments
• •Team member information and schedules

Automatically Collected Information

We automatically collect certain information when you use our Service:

• •Device information (IP address, browser type, operating system)
• •Usage data (pages visited, features used, time spent)
• •Location data (with your permission)
• •Log data (access times, error logs, performance data)
• •Cookies and similar tracking technologies

Information from Third Parties

We may receive information from third-party services:

• •Social media platforms (if you choose to connect your account)
• •Payment processors (JazzCash, bank verification)
• •Google services (Firebase, Analytics, Maps)
• •WhatsApp Business API (for communication features)

We use the information we collect for various purposes, including:

Service Provision

• •Facilitating barber bookings and appointments
• •Processing payments and managing transactions
• •Providing customer support and communication
• •Sending booking confirmations and reminders
• •Managing your account and preferences

Platform Improvement

• •Analyzing usage patterns to improve our Service
• •Developing new features and functionality
• •Personalizing your experience
• •Conducting research and analytics
• •Testing and quality assurance

Communication

• •Sending important updates about your bookings
• •Marketing communications (with your consent)
• •Responding to your inquiries and support requests
• •WhatsApp notifications for booking updates
• •Email newsletters and promotional content

Legal and Safety

• •Complying with legal obligations
• •Protecting against fraud and abuse
• •Enforcing our terms of service
• •Protecting the rights and safety of our users
• •Responding to legal requests and court orders

We may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in operating our platform:

• •JazzCash (payment processing)
• •Google Cloud Services (data storage and analytics)
• •WhatsApp Business API (messaging services)
• •Firebase (authentication and real-time features)
• •Cloud hosting providers (AWS, Google Cloud)

Business Partners

• •Barbers and salons you book with (necessary booking information)
• •Marketing partners (with your explicit consent)
• •Analytics providers (anonymized data only)

Legal Requirements

We may disclose information when required by law or to:

• •Comply with legal processes or government requests
• •Protect our rights, property, or safety
• •Protect the rights, property, or safety of our users
• •Investigate or prevent fraud or security issues
• •Enforce our terms of service

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• •Encryption of data in transit and at rest using industry-standard protocols
• •Secure authentication and access controls
• •Regular security audits and vulnerability assessments
• •Employee training on data protection and privacy
• •Incident response procedures for security breaches
• •Regular backups and disaster recovery planning

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

You have certain rights regarding your personal information:

Access and Portability

• •Request access to your personal information
• •Receive a copy of your data in a portable format
• •View your booking history and account information

Correction and Updates

• •Update your profile information at any time
• •Correct inaccurate or incomplete data
• •Modify your service preferences

Deletion and Restriction

• •Request deletion of your account and personal data
• •Restrict processing of your information
• •Object to certain uses of your data

Communication Preferences

• •Opt out of marketing communications
• •Manage notification preferences
• •Control WhatsApp message settings

To exercise these rights, please contact us at privacy@kainchi.com. We will respond to your request within 30 days of receipt.

We use cookies and similar tracking technologies to enhance your experience on our platform:

Types of Cookies

• •Essential cookies (required for basic functionality)
• •Analytics cookies (help us understand usage patterns)
• •Preference cookies (remember your settings)
• •Marketing cookies (for targeted advertising with consent)

Managing Cookies

You can control cookies through:

• •Browser settings (disable or delete cookies)
• •Our cookie preference center
• •Opt-out tools for advertising cookies
• •Mobile device privacy settings

Note that disabling certain cookies may affect the functionality of our Service.

Our Service integrates with various third-party services. These services have their own privacy policies:

Payment Processing

We use JazzCash for payment processing. Your payment information is handled securely by JazzCash according to their privacy policy and security standards.

Google Services

We use Google services including Firebase, Google Analytics, and Google Maps. These services are subject to Google's Privacy Policy.

WhatsApp Business API

We use WhatsApp Business API for messaging features. Your communication data is subject to WhatsApp's Privacy Policy and our data processing agreement.

We encourage you to review the privacy policies of these third-party services to understand how they handle your information.

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy:

• •Account information: Until you delete your account
• •Booking data: 7 years for business and legal purposes
• •Payment records: As required by financial regulations
• •Communication logs: 3 years for customer support
• •Analytics data: Anonymized after 2 years

We may retain certain information longer if required by law or for legitimate business purposes such as fraud prevention or dispute resolution.

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete such information from our servers.

Your information may be transferred to and processed in countries other than Pakistan, including the United States and other countries where our service providers operate. These countries may have different data protection laws than Pakistan.

When we transfer your information internationally, we ensure appropriate safeguards are in place:

• •Standard contractual clauses approved by relevant authorities
• •Adequacy decisions by data protection authorities
• •Certification schemes and codes of conduct
• •Binding corporate rules for intra-group transfers

By using our Service, you consent to the transfer of your information to countries outside Pakistan for the purposes described in this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• •Posting the updated policy on our website
• •Sending you an email notification
• •Providing notice through our mobile app
• •Updating the 'Last Updated' date at the top of this policy

Your continued use of our Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact us: